Privacy Policy

Last Updated: July 2026

Mis-Sold Student Finance is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website and submitting your information, you agree to the practices described in this Privacy Policy.

1. Who We Are

Mis-Sold Student Finance operates this website for individuals who wish to register their interest in receiving information and updates relating to matters concerning student finance.

For the purposes of data protection legislation, Mis-Sold Student Finance is the data controller of the personal information you provide through this website.

2. Information We Collect

Depending on how you use our website, we may collect information including:

Your name
Email address
Telephone number
Postal address (where provided)
Date of birth (where relevant)
Information relating to your student finance arrangements
Any information you choose to include within an enquiry or registration form
Your IP address, browser type and information about how you use our website

3. Why We Collect Your Information

We collect your information to:

Register your interest in receiving future information relating to student finance matters.
Contact you if we believe developments may be relevant to your circumstances.
Respond to your enquiries.
Maintain records of those who have expressed an interest in future updates.
Improve our website and the services we provide.
Comply with our legal and regulatory obligations.

4. Registering Your Interest

By submitting your details through this website, you are registering your interest in receiving updates should developments arise that may be relevant to you.

Submitting your information:

does not constitute a legal claim;
does not guarantee that a compensation scheme exists or will become available;
does not guarantee eligibility for compensation;
does not create any legal relationship between you and Mis-Sold Student Finance; and
does not entitle you to any future payment or compensation.

If circumstances change in the future and we believe information may be relevant to you, we may contact you using the details you have provided.

5. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

Your consent when you voluntarily submit your details.
Our legitimate interests in maintaining a register of individuals who have requested information relating to this subject.
Compliance with legal or regulatory obligations where applicable.

6. Who We Share Your Information With

We do not sell your personal information.

Your information may be shared only where necessary with:

trusted IT and website service providers;
secure hosting providers;
professional advisers;
regulated legal professionals or authorised organisations where appropriate and only where this is relevant to your enquiry; and
public authorities where required by law.

Any third parties processing your information on our behalf are required to comply with applicable data protection legislation.

7. How Long We Keep Your Information

We will retain your personal information only for as long as necessary to fulfil the purposes described within this Privacy Policy, including maintaining your registration for future updates, complying with legal obligations, resolving disputes and enforcing our legal rights.

If you ask us to remove your information and we are not legally required to retain it, we will do so.

8. How Your Information Is Protected

We use appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse or disclosure.

Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can ever be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website performance.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Please refer to our Cookie Policy for further information.

10. Your Rights

Under UK data protection law, you have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of your personal information where applicable;
request restriction of processing;
object to certain types of processing;
request a copy of your information in a portable format where applicable; and
withdraw your consent where processing is based upon consent.

To exercise any of these rights, please contact us using the details below.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the contact details published on this website.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance or the operation of this website. The latest version will always be published on this page.